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Request a refund

  • You can use this form to request a refund for a ticket purchased on our website or from our call centre.
  • Refunds will be made no later than thirty days from the date of receipt of your request.
  • If you purchased your ticket in a travel agency, you will send your refund request directly to them. 
  • If you purchased your ticket from a Tsaradia agency, you can send your request to a Tsaradia agency.

To know the conditions of tax refund, please read our general terms and conditions of sale. The fare conditions are written on your ticket.

Madagascar Call Center :
+261 20 23 444 44
Opening hours:
Monday to Friday from 06:00 to 19:00 (Madagascar time - UTC+3)

Your request
Request details*
Passenger Name Record (PNR)
Civility
Passenger's name
Booking or ticket number*
Date of 1st flight
Passenger contact
Physical address*
ZIP code*
City*
Country*
Email address*
Phone number*

The information collected is processed electronically in order to fulfill your needs. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia,« Informatique et Liberté », La Tour Ankorondrano, 101, Madagascar.

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.