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Customer service

You can use this form if you have any complaints or comments about our products and services.

If you contact our customer service department for claims on your flight or baggage, please keep your travel documents (ticket, boarding pass, baggage stubs, etc.) and supporting documents (invoices, cancellation or delay certificates, etc.) related to your travel. They may be requested from you for the processing of your file.

Important note: if you have not received your ticket during an online payment, please contact our call centre immediately at +261 20 23 23 444 44.

Madagascar Call Center :
+261 20 23 444 44
Opening hours:
Monday to Friday from 06:00 to 19:00 (Madagascar time - UTC+3)

Sending date
Details of the specifications
Passenger Name Record
Passenger's name*
Booking record n°*
Numéro du billet*
Parcours et classe*
Date de voyage
Passenger Contact information
ZIP code*
City*
Country*
Email Adress*
Phone number*
Object of the claim
Incidental events
Baggage items
Luggage (Other)
Required documents
Incidents
Bagages
Compensation requested

The information collected is processed electronically in order to meet your expectations. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia, "Informatique et Liberté" La Tour Ankorondrano, 101, Madagascar.

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.