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Health provision on Tsaradia flights

All the information contained on this page may change according to the directives of the health authorities. Therefore, we invite you to visit it as often as necessary, especially if you plan to book a flight, in order to inquire about the latest information on the health provisions related to your trip.


PCR Screening:

The Malagasy government has imposed COVID-19 screening through a PCR test for all passengers leaving or returning to Antananarivo. These costs are indicative of 20€ per test (100000 Ar payable in cash only).

Therefore, to the extent that the results of these tests will be required on boarding, in order to respect the deadlines for the delivery of the results, any transit to Antananarivo of less than 72 hours will not be feasible as the traveller will have to wait for the result of his test before being able to travel again.

From September 12th, the payment of the test fees can be done at the time of the purchase of the plane ticket or later at the call center (+261) 20 23 444 44 or in an agency in Madagascar before the date of the screening.

For passengers departing from Antananarivo, a PCR test is required at the earliest 72 hours before the flight :

  • The location of the test will be communicated as we go. See the next test schedule below.
  • Passengers must be provided with their air ticket and identification for testing.
  • The test persons will have the results of their tests within 48 hours after the sampling.
  • If the test is positive or not, a new test will be required. This second test will be carried out free of charge upon presentation of the results of the previous test.
  • In the event of a positive or non-compliant result, the reservation may be postponed without penalty, but with a tariff adjustment if applicable.
  • the issuance of a negative PCR test will allow the passenger to check in on the day of the flight.
  • Test results are valid for 72 hours after the day of collection.

For passengers departing from the provinces, the PCR test will be done by arriving at Ivato airport :

  • The PCR test fees must be paid in a Tsaradia agency or at the departure airport for all passengers departing from the provinces towards Antananarivo.
  • Travellers to Antananarivo must submit the PCR test fee receipt in the same manner as the transport documents.
  • Passengers will then have to observe a self-iconfinement and remain reachable to obtain the results of their test within 24 hours. In case of a positive test, they will be taken in hand by the health services.

For greater clarity :

  • Passengers will receive an SMS call for a presentation the day before the test in the early afternoon at 8am.
  • Passengers will be notified the day before the flight in the late afternoon by telephone of the results of their tests. The result of the test which will be given to them at the recording in Ivato for those with a negative result.
  • Passengers with a positive result will also be contacted by telephone by the health authorities for support.
  • Passengers are reminded that the cost of a PCR test is MGA 100,000 and will be borne by them. Payment is made in cash only on the day of the test.
  • The company stresses that these provisions are likely to change and invites its customers to visit its website for more information

Other measures :

In our point of sale :

  • wearing the mask is mandatory
  • hydro-alcoholic gel is made available to the customer
  • Physical distancing of 1m must be respected

At the airport:

  • wearing the mask is mandatory
  • passengers on departure and arriving at Ivato, must pass through a disinfection tunnel
  • the taking of temperature will be systematic and the hydroalcoholic gel will be made available to the passengers

On board

  • wearing the mask is mandatory
  • hydro-alcoholic gel is made available to passengers during the flight
  • the services on board are temporarily suspended in order to limit any contact. Individual water bottles will be distributed on board to ensure the comfort of our passengers.
  • The planes are regularly disinfected after each rotation.

In the Ivato lounge ("Privilege" passengers)

  • wearing the mask is mandatory
  • hydro-alcoholic gel is made available to visitors
  • Physical distancing of 1m must be respected
  • the buffet is “served”
  • the massage service and the availability of press and magazine are temporarily suspended

Commitment letter

According to the Malagasy Ministry of Public Health, all passengers arriving in Antananarivo must be quarantined.

  • Each adult passenger will be asked to submit a completed letter of undertaking upon check-in
  • He/she will be responsible for delivering the letter of commitment to either the Health Department, OCC, or Tsaradia representatives.
  • For underage passengers (-18 YEARS)
  • Each minor passenger must be met at the airport of destination by an adult who will complete the form in his place by vouching for the minor passenger.
  • No minor passenger will be able to leave the airport without an adult coming to pick him up to carry out the necessary formalities.

Download the commitment letter


PCR Testing schedule

PCR test for departures from Antananarivo:

Pre-events starting on September 06 will take place at Ivato airport at 8am (arrival zone- national flights). 
The results are communicated within 48 hours after sampling (test date), 24 hours before the flight.

Date of PCR test = 3days before Flight date

Dates for PCR TESTSFlight date
11th-sept in Ivato airport | 8:30am14-sept
From 12th sept, PCR tests will be held at LA2M Androhibe
12-sept in LA2M Androhibe | 8am, 9am, 10am15-sept

For your convenience, you can pay a pre-test PCR test fee prior to the test day when you purchase your ticket. You can also do it later on the website, at the call center of Tsaradia (+261) 20 23 444 44 or in an agency in Madagascar before the screening date. This new provision applies as of September 12, 2020. The receipt of payment to be presented to the LA2M will be associated to the plane ticket.

Passengers who purchased their ticket for the flights of September 15, 16, 17 must directly attend the LA2M for the tests.

On the day of the test, LA2M will check for each passenger :

PCR test for departures from provinces:

Passengers are reminded that the cost of a PCR test is MGA 100,000 and will be borne by them. Payment is made in cash only on the day of the test.

The company points out that these provisions are likely to change and invites its customers to visit its website for more information.


Has your trip been cancelled? Revalidate your plane ticket

Revalidate your flight ticket free of charge. Provide us with your file number and your new flight.  More information on our dedicated page

 

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.