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Tsaradia commercial measures for coronavirus

TSARADIA FLIGHTS SUSPENDED AS OF 25 MARCH

The situation caused by Covid-19 is changing rapidly and is certainly worrisome. Tsaradia is rigorously applying government recommendations to limit the spread of the virus.

Also, following the statement of the Minister of Transport, Tourism and Meteorology of 24 March 2020 and in application of the note of the Civil Aviation of Madagascar ref. No. 401–ACM/DES/2020 of 24 March 2020, Tsaradia suspends all flights but remains mobilized for any cargo or other operation justified by a special derogation from the Special Command Centre Covid-19.

This provision shall take effect from 25 March 2020 and shall remain valid until further notice. Specific trade arrangements have been made to allow our passengers to postpone their travel to a later date.

A permanent service is set up for any information or for any other operation.

 

CHANGE OF OPENING HOURS

NEW OPENING HOURS OF TSARADIA'S AGENCIES IN ANTANANARIVO AND TOAMASINA

Following the evolution of the COVID-19 pandemic situation in Madagascar, and the containment measures taken by the government to reduce the risk of spreading the disease, Tsaradia is forced to reduce its activities in the coming days. The following are the arrangements to be made for Tsaradia’s branches and outlets :

  • The domestic terminal of the airport of Ivato will close from this Wednesday, March 25 at 15h. Therefore, the Tsaradia agency in Ivato will be open only from 07am to1:30pm and will close until further notice.
  • From March 25, the Tsaradia agency in Toamasina (Tamatave) will be open from 09h to 12h until Friday, March 27 and will close thereafter until further notice.
  • Analakely and La City agencies are closed until further notice
  • Tsaradia Call Center is open from 8am to 4pm Monday to Friday
  • No change in schedules for other agencies in provinces

 

INFOLINE: Available from 08h to 16h from Monday to Friday

For any booking request from Antananarivo:

  • Phone :
    • +261 20 23 444 44 
    • +261 32 07 222 14
    • +261 32 07 222 08
  • Emails :
    • assistance.web@tsaradia.com
    • Jeanne.Viviana@tsaradia.com
    • MOQSS@tsaradia.com

For any booking request from provinces (outside Antananarivo)

PROVINCEPhone numberMail address
Antsiranana

+261 32 05 222 04

DIESS@tsaradia.com

Sambava+261 34 11 222 14

SVBSS@tsaradia.com

Antalaha

+261 32 07 222 13 

ANMSS@tsaradia.com
Toamasina / Ambatondrazaka / Maroantsetra

+261 34 11 222 02

TMMSS@tsaradia.com

Sainte Marie

+261 32 07 222 08

Jeanne.Viviana@tsaradia.com

Toliara

+261 34 11 222 01

TLESS@tsaradia.com

Taolagnaro

+261 34 11 222 08

FTUSS@tsaradia.com

Morondava

+261 32 07 222 14

MOQSS@tsaradia.com

Mahajanga

+261 34 11 222 07

MJNSS@tsaradia.com
Nosy be+261 32 05 222 51NOSSS@tsaradia.com

 

 

COMMERCIAL PROVISIONS: TICKET CHANGES WITHOUT FEES

TSARADIA AIRLINE TICKET CHANGE CONDITIONS DUE TO CORONAVIRUS PANDEMIC

Following the updates of the situation of COVID-19 and in accordance with the various measures taken by the Malagasy authorities on 27 February 2020 prohibiting airlines from transporting passengers from risk countries, as well as the suspension of all flights connecting Madagascar with the rest of the world, without exception, Tsaradia has put in place more flexible provisions facilitating the reprogramming of the trips of its passengers.

Accordingly, for any ticket issued before March 24, 2020 included for a trip scheduled before May 31, 2020, will be authorized :

  • The modification without fees of the travel date, within the validity date of the ticket*. (However, a price adjustment is to be provided if the initial booking class is no longer available)  and/or else.
  • Route modification without fees, within the validity date of the ticket. However, a tariff readjustment is to be provided for in the case of a tariff difference, and/or
  • Change of name without fees within the limit of one change per ticket and this before the end of the validity period of the ticket*.

(*the validity date of a ticket is 1 (one) year after its date of issue)

N.B: Refunds will be processed according to the fare conditions of the ticket. These provisions apply to all passengers coming from or going to a foreign country who hold a valid international ticket.

CONDITIONS FOR PASSENGER ACCEPTANCE ON TSARADIA FLIGHTS

CONDITIONS FOR PASSENGER ACCEPTANCE ON TSARADIA FLIGHTS

In accordance with the various measures taken by the Malagasy authorities concerning the situation of COVID-19 in Madagascar, passengers coming from or having transited during the last 14 days in a country at risk or affected by Coronavirus, will not be accepted on Tsaradia flights.

Therefore, at check-in, all passengers will be required to submit a duly completed and signed declaration of honour guaranteeing that they have not travelled to any of the countries at risk or affected by Coronavirus during the fourteen (14) last days. For any minor passenger, an adult will vouch.

Therefore, in the event of non-compliance with this rule, the company reserves the right to refuse the passenger’s boarding without the passenger being entitled to compensation or preferential treatment, whatever it is, and Tsaradia will not be held responsible

 

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.