Book Book a flight Manage my booking Our fares and products Our best flight deals My booking Discover "Privilège" class The Tsaradia lounge Our network Flight and travel to Madagascar Flight schedule Your trip Baggage Check-in Travel documents Aircrafts and cabins Sanitary provisions Food and Drinks on Board Cargo Next cargo flights Booking Products and services Special cargo Shipping and receiving Contacts and shedules Tsaradia Press room About us Le groupe Air Madagascar Contact us Agencies Careers My Capricorne

Tsaradia commercial measures for coronavirus

Covid-19 test on Tsaradia flights

As of April 08, 2021 flights, the Covid-19 test certificate with proof of negativity will be required again on Tsaradia flights. This follows the new provisions declared by the President of the Republic of Madagascar, in response to the increase in new cases of covid-19 in Madagascar.

For passengers departing from Antananarivo:

  • The Covid-19 tests will be conducted on the day of the flight for passengers departing from Antananarivo to the provinces. The results shall be made available immediately.
  • Passengers departing from Antananarivo must report to the airport for their test 3 hours before their flight.
  • Passengers departing Antananarivo must present a Covid-19 test certificate with evidence of negativity.

For passengers departing from provinces:

  • Passengers departing from Morondava, Taolagnaro, Antsiranana, Toliara, Maroantsetra from Sainte Marie to Antananarivo will take their test on arrival in Antananarivo, at Ivato airport. 
  • The results are immediately available (if antigenic tests.)
  • In the event of a positive result, the passenger will be covered by the airport health authorities.

PROGRESSIVE RESUMPTION OF TSARADIA FLIGHTS

TSARADIA is gradually resuming its flights since September 1, 2020. Health measures accompany the resumption of flights.

As a reminder, following the statement of the Minister of Transport, Tourism and Meteorology of 24 March 2020 and in application of the note of the Civil Aviation of Madagascar ref. No. 401–ACM/DES/2020 of 24 March 2020, concerning the provisions relating to the suspension of flights on the domestic network, TSARADIA suspended all its flights from 25 March 2020 to 1 September 2020.

With the increase in the number of cases of covid-19 following the appearance of the new variant, the President of the Republic of Madagascar announced the closure of the airport of Nosy-be, Mahajanga, Toamasina, Sambava as of March 23 as well as the resumption of Covid-tests19 for all travelers from destinations still served by Tsaradia namely: Sainte-Marie, Maroantsetra, Tulear, Morondava and Fort-Dauphin.

On 18 April, the President of the Republic of Madagascar announced the extension of the closure of the airports for another 15 days, with total confinement on Saturday and Sunday.

Regarding travel to Madagascar, the President of the Republic of Madagascar announced :

Tsaradia’s flight program has been optimized to comply with the Malagasy government’s provisions, namely, compliance with the curfew, and the possibility of carrying out a Covid-19 test, 3 hours before departure of flights.

Postponed travel due to COVID-19

Following flight cancellations and various disruptions caused by COVID-19, passengers who had to postpone their originally planned trip  will benefit from exceptional provisions :

  • Extension of ticket validity until December 31, 2021
  • One-time modification of name(s) and/or date and/or itinerary within the limit of the validity of the ticket. The initial fare conditions of the ticket will be applicable.

It is important to note that:

  • The flights concerned are those to and from NOSY-BE and the ATSINANANA/BOENY/SAVA regions, for any changeable ticket scheduled to travel during the period from 20 April 2021 to 4 May 2021 inclusive.
  • Tickets with a "Promotional" fare are neither modifiable nor refundable.
  • The exemption from the penalty does not exclude a possible readjustment, in the event of unavailability of the initial tariff class, change in the exchange rate, an update of the taxes or in the event of a change of route.
  • The exemption from the penalty does not exclude a possible readjustment, in the event of unavailability of the initial tariff class, change in the exchange rate, an update of the taxes or in the event of a change of route.
  • These specific provisions cannot be managed online for tickets whose fare conditions initially require a change fee.
  • The processing of refunds of tickets issued by the call center and TSARADIA agencies (Ivato and in provinces) and online on the TSARADIA website may take up to ninety (90) days after receipt of the customer’s request.
  • The processing of refunds of TSARADIA tickets issued by AIR MADAGASCAR agencies (Analakely, La City) follows the usual refund procedure specific to AIR MADAGASCAR.
  • The processing of refunds of tickets issued by travel agencies follows the usual procedure of the travel agency.

Also, for any need of assistance, you are asked to contact your usual Tsaradia agency, our call center or complete the contact form for a connection with our services.

INFOLINE: Available from 08h to 16h from Monday to Friday

For any booking request for flights from Antananarivo:

  • Phone :
    • +261 20 23 444 44 
    • +261 32 07 222 14
    • +261 32 07 222 08
  • Emails :
    • assistance.web@tsaradia.com
    • Jeanne.Viviana@tsaradia.com
    • MOQSS@tsaradia.com

For any booking request for flights from provinces (outside Antananarivo)

PROVINCEPhone numberMail address
Antsiranana

+261 32 05 222 04

DIESS@tsaradia.com

Sambava+261 34 11 222 14

SVBSS@tsaradia.com

Antalaha

+261 32 07 222 13 

ANMSS@tsaradia.com
Toamasina / Ambatondrazaka / Maroantsetra

+261 34 11 222 02

TMMSS@tsaradia.com

Sainte Marie

+261 32 07 222 08

Jeanne.Viviana@tsaradia.com

Toliara

+261 34 11 222 01

TLESS@tsaradia.com

Taolagnaro

+261 34 11 222 08

FTUSS@tsaradia.com

Morondava

+261 32 07 222 14

MOQSS@tsaradia.com

Mahajanga

+261 34 11 222 07

MJNSS@tsaradia.com
Nosy be+261 32 05 222 51NOSSS@tsaradia.com

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.