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Tsaradia commercial measures for coronavirus

PROGRESSIVE RESUMPTION OF TSARADIA FLIGHTS

Tsaradia is gradually resuming its flights since September 1, 2020. Health measures accompany the resumption of flights.

As a reminder, following the statement of the Minister of Transport, Tourism and Meteorology of 24 March 2020 and in application of the note of the Civil Aviation of Madagascar ref. No. 401–ACM/DES/2020 of 24 March 2020, concerning the provisions relating to the suspension of flights on the domestic network, Tsaradia suspended all its flights from 25 March 2020 to 1 September 2020.

 

Postponed travel due to COVID-19

Following flight cancellations and various disruptions caused by COVID-19, passengers who had to postpone their originally planned trip between March 24 and December 31, 2020 included, will benefit from exceptional provisions:

  • Extension of ticket validity until December 31, 2021 (tickets issued from April 1, 2019 onwards are eligible for this extension of validity)
  • One-time modification of name(s) and/or date and/or itinerary from November 01, 2020 within the limit of the validity of the ticket. The initial fare conditions of the ticket will therefore be applicable again as from November 01, 2020.

 

The exemption from the penalty does not exclude a possible readjustment, in the event of unavailability of the initial tariff class, change in the exchange rate, an update of the taxes or in the event of a change of route.

It is important to note that these specific provisions cannot be managed online for tickets whose fare conditions initially require a change fee.

Also, for any need of assistance, you are asked to contact your usual Tsaradia agency, our call center or complete the contact form for a connection with our services.

Covid-19 test on Tsaradia flights

As of October 23, 2020 flights, the PCR test certificate will no longer be required on Tsaradia flights.  This follows the lifting of the state of health emergency in Madagascar declared by the President of the Republic of Madagascar, thanks to the decrease in new cases of covid-19 in Madagascar.

INFOLINE: Available from 08h to 16h from Monday to Friday

For any booking request for flights from Antananarivo:

  • Phone :
    • +261 20 23 444 44 
    • +261 32 07 222 14
    • +261 32 07 222 08
  • Emails :
    • assistance.web@tsaradia.com
    • Jeanne.Viviana@tsaradia.com
    • MOQSS@tsaradia.com

For any booking request for flights from provinces (outside Antananarivo)

PROVINCEPhone numberMail address
Antsiranana

+261 32 05 222 04

DIESS@tsaradia.com

Sambava+261 34 11 222 14

SVBSS@tsaradia.com

Antalaha

+261 32 07 222 13 

ANMSS@tsaradia.com
Toamasina / Ambatondrazaka / Maroantsetra

+261 34 11 222 02

TMMSS@tsaradia.com

Sainte Marie

+261 32 07 222 08

Jeanne.Viviana@tsaradia.com

Toliara

+261 34 11 222 01

TLESS@tsaradia.com

Taolagnaro

+261 34 11 222 08

FTUSS@tsaradia.com

Morondava

+261 32 07 222 14

MOQSS@tsaradia.com

Mahajanga

+261 34 11 222 07

MJNSS@tsaradia.com
Nosy be+261 32 05 222 51NOSSS@tsaradia.com

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.