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Postponed travel due to COVID-19

Postponed travel due to COVID-19

Following flight cancellations and various disruptions caused by COVID-19, passengers who had to postpone their originally planned trip  will benefit from exceptional provisions :

  • Extension of ticket validity until December 31, 2021
  • One-time modification of name(s) and/or date and/or itinerary within the limit of the validity of the ticket. The initial fare conditions of the ticket will be applicable.

It is important to note that:

  • The flights concerned are those to and from NOSY-BE and the ATSINANANA/BOENY/SAVA regions, for any changeable ticket scheduled to travel during the period from 20 April 2021 to 4 May 2021 inclusive.
  • Tickets with a "Promotional" fare are neither modifiable nor refundable.
  • The exemption from the penalty does not exclude a possible readjustment, in the event of unavailability of the initial tariff class, change in the exchange rate, an update of the taxes or in the event of a change of route.
  • The exemption from the penalty does not exclude a possible readjustment, in the event of unavailability of the initial tariff class, change in the exchange rate, an update of the taxes or in the event of a change of route.
  • These specific provisions cannot be managed online for tickets whose fare conditions initially require a change fee.
  • The processing of refunds of tickets issued by the call center and TSARADIA agencies (Ivato and in provinces) and online on the TSARADIA website may take up to ninety (90) days after receipt of the customer’s request.
  • The processing of refunds of TSARADIA tickets issued by AIR MADAGASCAR agencies (Analakely, La City) follows the usual refund procedure specific to AIR MADAGASCAR.
  • The processing of refunds of tickets issued by travel agencies follows the usual procedure of the travel agency.

Also, for any need of assistance, you are asked to contact your usual Tsaradia agency, our call center or complete the contact form for a connection with our services.

Covid-19 Prevention Measures


Tsaradia has resumed its flight in a sanitary context where prudence and vigilance are still required.

Also, as part of the ongoing fight against the spread of COVID-19, among other health measures, the Malagasy government has imposed COVID-19 screening through a PCR test for any passenger leaving or joining Antananarivo.


* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.