Tsaradia's fares and products

"Loisirs" Flexible fares

With our flexible offers, you can change or refund your ticket as you wish. Choose between the option of a change without charge or with charge (price adjustment applied if the price of the new ticket is higher than the original price), or the option of a refund.

Our flexible fares : changeable and refundable fares

Refund terms :

The "Decouverte" fare is not refundable.

The "Liberté" fare is refundable. The refund of a "Liberté" tariff includes:

• The Excluding Taxes amount of the ticket
• The fuel surcharge tax "YQ"
• airport taxes
• Service charges (5€) are non-refundable

Ticket change :

• Tickets with the "Discovery" fare can be modified with a fee. 
• With the "Liberte" fare, you can modify your trip at will. The date change as well as the flight itinerary is free of charge.

(A price adjustment will be applied if the price of the new ticket is higher than the original price)

"Privilège" fares

The advantages of the "Privilege" fare :

You get the best benefits. You can change your date and itinerary free of charge or request a refund of your ticket free of charge*

The advantages :

• the highest baggage allowance with 40 kg of baggage (including 10 kg in the cabin). 
• Access to the Tsaradia Lounge from Antananarivo
• A priority queue
• and even more...

Find all the advantages of the "Privilege" class

Refund terms :

The refund of a "Privilege" tariff includes:

• The Excluding Taxes amount of the ticket
• The fuel surcharge tax "YQ"
• airport taxes 
• Service charges (5€) are non-refundable

Ticket change :

Change your trip at will. The date change and the flight itinerary is free of charge.

(A rate adjustment will be applied if the price of the new ticket is higher than the original fare.)

Flight Ticket Discounts for Children ( aged from 2 to 11)

Fares for infant and children :

Children benefits from a discount of 0 to 25% on the adult price, in "Privilege" and "Loisirs" classes.

• A child aged 2 to 4 must be accompanied by an adult.
• A child aged 5 to 11 can travel alone (see next section).
• A child benefits from the same baggage allowances as an adult, both in the cabin and in the hold.

Unaccompanied child :

At the request of the parents, children aged 5 to 11 can be taken in charge as UM (unaccompagned minor).
It is important to note when booking that the child will be travelling without an attendant.
If booking is made online, please let us know either by writing to assistance.web@tsaradia.com or by calling the call center +261 20 23 444 44

At the airport

A parental authorization from a parent(s) or legal guardian(s) not part of the trip will be required upon check-in.
Families travelling with children aged 2 to 4 enjoy priority boarding.

Travelling with a baby :

Infant must be under 24 months old throughout the whole journey*

A baby gets a 90% discount if he travels on your lap. However, you can book it as a child (child rate) so that it can get an individual seat.
A baby must be accompanied by an adult.
In Privilege and Leisure classes, a baby benefits from 10kg baggage allowance.

At the airport

The transport of strollers is free. Marked at check-in, the stroller will be labelled as a suitcase but can be used up to the aircraft doors.

Families travelling with children aged 2 to 4 enjoy priority boarding.

Persons with disabilities and reduced mobility

We provide special assistance to People with Disabilities and Reduced Mobility on our flights (PHMR).

In compliance with international standards, our crew will watch over you, at the stopover, on board, and during connections with airport services. A special place is reserved for you on board as our aircraft are equipped to receive you.
For those guided by an accompanying dog, your guardian angel can follow you to the cabin.

To do this, you must inform us at the moment of booking the nature of the reduced mobility or the handicap, the appropriate position to travel

If you have already made a reservation and would like assistance upon arrival at the check-in counter, please make your request here.
A response will be sent to you

Information on taxes

At the international level, several parameters structure the price of an airline ticket: there is on the one hand the income, which is of the company, and on the other hand various taxes.

For TSARADIA, income represents around 40% of the cost of the ticket itself, and miscellaneous taxes represent 60%.
Revenue includes several strata including fuel overload, aircraft purchase and maintenance, cost of meals and beverages served on board, marketing and advertising expenses, and business margin.

The various taxes are :

1. the YQ tax: it is the fuel surcharge which depends on the fluctuation of the price of petroleum. It is also a tax on security expenses and insurance premiums. (varies according to the price of petroleum)*
2. taxes G9 ( Ravinala Airport) or A5 (other): these are taxes related to the use of the airport in Antananarivo and in provinces. It is a tax calculated in proportion to the number of passengers on board.
3. VAT: this is value added tax. (up to 20% of Tsaradia’s income)
4. The MG tax: this is the tax relating to the operation of civil aviation in Madagascar, but also to the spatial planning of civil aviation.
5. YR tax: represents all management fees and costs associated with a reservation. It is different according to the points of sale: TSARADIA or third-party agencies. (5€ in Tsaradia points of sale)

Tsaradia fare :

The  fares displayed are valid for online purchase only and can be guaranteed only after the issuance of a reservation number.

* Flash sales only available on a selection of flights for travel within the next 3 weeks