- You can use this form to request a refund for a ticket purchased on our website or from our call centre.
- In Normal Time, the refund is done in 30 days. But with the many requests received following the Covid-19 pandemic, the processing time is extended to 90 days
- If you purchased your ticket in a travel agency, you will send your refund request directly to them.
- If you purchased your ticket from a Tsaradia agency, you can send your request to a Tsaradia agency.
To know the conditions of tax refund, please read our general terms and conditions of sale. The fare conditions are written on your ticket.
For more information contact our Call Center : +261 20 23 444 44
The information collected is processed electronically in order to fulfill your needs. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia,« Informatique et Liberté », La Tour Ankorondrano, 101, Madagascar.