Book Book a flight Manage my booking Our fares and products Our best flight deals My booking Discover "Privilège" class The Tsaradia lounge Our network Flight and travel to Madagascar Flight schedule Your trip Baggage Check-in Travel documents Aircrafts and cabins Sanitary provisions Food and Drinks on Board Cargo Next cargo flights Booking Products and services Special cargo Shipping and receiving Contacts and shedules Tsaradia Press room About us Le groupe Air Madagascar Contact us Agencies Careers My Capricorne
Contact us

Request a refund

  • You can use this form to request a refund for a ticket purchased on our website or from our call centre.
  • In Normal Time, the refund is done in 30 days. But with the many requests received following the Covid-19 pandemic, the processing time is extended to 90 days
  • If you purchased your ticket in a travel agency, you will send your refund request directly to them. 
  • If you purchased your ticket from a Tsaradia agency, you can send your request to a Tsaradia agency.

To know the conditions of tax refund, please read our general terms and conditions of sale. The fare conditions are written on your ticket.

For more information contact our Call Center : +261 20 23 444 44

Your request
Request details
Passenger Name Record (PNR)
Purchased fare
Your payment method at the checkout process
Passenger's name*
Booking or ticket number*
Date of 1st flight*
Passenger contact
Your postal address
Zip code
Email adress*
Phone number

The information collected is processed electronically in order to fulfill your needs. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia,« Informatique et Liberté », La Tour Ankorondrano, 101, Madagascar.

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.