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Request a refund

  • You can use this form to request a refund for a ticket purchased on our website or from our call centre.
  • Refunds will be made no later than thirty days from the date of receipt of your request.
  • If you purchased your ticket in a travel agency, you will send your refund request directly to them. 
  • If you purchased your ticket from a Tsaradia agency, you can send your request to a Tsaradia agency.

To know the conditions of tax refund, please read our general terms and conditions of sale. The fare conditions are written on your ticket.

Madagascar Call Center :
+261 20 23 444 44
Opening hours:
Monday to Friday from 06:00 to 19:00 (Madagascar time - UTC+3)

Your request
Request details
Passenger Name Record (PNR)
Purchased fare
Your payment method at the checkout process
Passenger's name*
Booking or ticket number*
Date of 1st flight*
Passenger contact
Your postal address
Zip code
Email adress*
Phone number

The information collected is processed electronically in order to fulfill your needs. The recipients of the data are employees of Tsaradia. In accordance with the law of Data Protection of 6 January 1978, you have the right to access, rectify, delete or oppose any information concerning you. These rights can be exercised by mail to: Tsaradia,« Informatique et Liberté », La Tour Ankorondrano, 101, Madagascar.

* Prices in euros, vary according to the daily rate - All taxes included - Subject to availability - Likely to increase without notice.